Valley of the Eagles, a premier wedding and event venue in Elyria, Ohio, was spending countless hours each week tied up in inboxes, responding to repetitive lead inquiries and scheduling tours. Their sales team struggled to keep pace with the growing volume of inquiries while still handling other critical administrative tasks.
After deploying VenueX AI, everything changed. The AI Agent now manages 90% of new lead inquiries automatically, freeing staff from 3+ hours of daily inbox work. Tour scheduling has increased by 15%, leads now receive instant responses, and the sales team can finally focus on high-value tasks and creating exceptional client experiences.
The Challenge: Lead Volume and Lost Time
Valley of the Eagles needed to find a way to keep up with lead inquiries without overloading their staff or sacrificing the guest experience. Their challenges included:
- Manual Inbox Burden: Sales staff spent an average of 3 hours each day answering questions, chasing down inquiries, and scheduling tours.
- Response Speed: Leads sometimes waited too long for replies, impacting engagement.
- Missed Opportunities: Without consistent follow-ups, some leads slipped away.
- Staff Focus: Valuable time that could be dedicated to serving clients and managing events was being consumed by administrative work.
The Solution: VenueX AI Agent as a 24/7 Sales Assistant
Valley of the Eagles partnered with VenueX AI to implement an AI Agent that could manage incoming inquiries, provide consistent follow-ups, and handle tour scheduling.
How It Works:
- Instant Replies: VOE AI automatically responds to 90% of all new inquiries—whether from the venue’s website or third-party directories.
- Tour Scheduling: The AI books tours directly into the venue’s calendar, ensuring prospects move from inquiry to scheduled visit quickly.
- Consistent Lead Nurturing: Prospects stay engaged until they’re ready to take the next step.
- Staff Empowerment: By eliminating repetitive email work, the team can focus on higher-value tasks like serving clients and managing operations.
Clear Results in Just 90 Days
The impact of VOE AI at Valley of the Eagles has been immediate and measurable:
- Tour Growth: 15% increase in scheduled tours.
- Automation: 90% of lead inquiries fully managed by AI without human intervention.
- Time Savings: More than 3 hours per day freed from inbox work—equal to 15+ hours per week or 60+ hours per month.
- Better Prepared Leads: Couples arrive for tours already informed about services, pricing, and policies.
- Staff Focus: Freed from repetitive communication, the team now has more time for core administrative work and delivering excellent client service.
“The AI Agent has been a huge time-saver. It handles almost all of our inquiries on its own and saves us about 3 hours every day. Our tours are up, leads are getting responses instantly, and I finally have time to focus on other important parts of running the venue.”
— Janet Wang, Owner of Valley of the Eagles
A Model for Venues Nationwide
Valley of the Eagles’ success shows the real-world power of VenueX AI for wedding and event venues. By automating lead responses and tour scheduling, they not only increased efficiency but also created more time for what matters most—delivering an outstanding client experience.
For venues looking to reduce admin burdens, respond instantly to leads, and book more tours, Valley of the Eagles proves that AI-powered sales agents deliver measurable results.
